Cancellation & Refund Policy

Last updated: 3 October 2026

ByteBourne is free to use. You only pay if you choose to buy AI top-up credits or a Pro pass. Both are digital services delivered to your account instantly after payment. This Policy explains when you can get your money back.

Top-up credits

• Top-up credits are non-refundable. They never expire while your account is open, so you can use them whenever you like.
• This doesn't affect payments taken by mistake (see "Failed, duplicate, or wrong payments" below), which we always refund in full.

Pro pass

• No cancellation needed. Pro is a one-time payment for 30 or 365 days. It never renews automatically, so there's nothing to cancel and no future charge to stop.
• Refund it yourself within 7 days. In Settings → Payments, an eligible Pro pass has a Refund button for 7 days after you buy it, as long as you haven't used more AI credits since buying it than the Free plan includes (50). The refund starts immediately and your account returns to the Free plan (if you have another Pro pass still running, you stay on Pro until it ends). Your top-up credits stay.
• One self-serve refund per account. After your first Pro refund, an eligible pass shows Ask for a refund instead. We'll review your request and reply within 2 working days.
• After 7 days, or once you've used more than 50 credits, we don't refund the unused part of a pass. A 365-day pass follows the same rule.

Failed, duplicate, or wrong payments

If money left your account but your credits or Pro didn't arrive, you were charged twice, or a payment wasn't made by you, we'll refund it in full. There's no time window for this. Email support@bytebourne.com with the payment ID from your receipt.

Money back if we close your account or the Service

If we close the Service, or close your account for any reason other than a breach of our Terms of Service, we'll refund your unused top-up credits and the unused part of any Pro pass.

How refunds are paid

Refunds go back to the original payment method (card, UPI, net banking, or wallet). Razorpay usually processes them within 5–7 working days, though your bank may take a little longer to show it. You'll get an email when your refund is issued.

Contact

Questions about a payment: support@bytebourne.com · S.A.S. Nagar (Mohali), Punjab 140301, India